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I couldn't find old workspace. How can I restore it?
It seems like the whole account disappeared, because next time I tried to logged in I was asked for a new account name
Looks similar to https://community.atlassian.com/t5/Bitbucket-questions/Creating-and-deleting-a-new-workspace-deleted-my-account/qaq-p/2294628
Sorry, it happened to you. Happy the account deletion is fixed!
Atlassian is using a shared responsibility model when it comes to deleting and restoring company-level data. In this case, a user is responsible for workspace backup if someone deleted it.
The best practice is to either enable DYI backups or use third-party solutions, like Rewind for Bitbucket.
Thank you for reaching out.
I created a support ticket for you using the email of your community account, so we can investigate this further.
You should have received an email with a link to the support ticket. Just in case you haven't, please feel free to let me know and I can post the ticket URL here. No one other than you and Atlassian can view the ticket's content, even if they have the URL.
We also have an incident report about this issue on our status page that you can subscribe to for updates:
Please feel free to let me know if you have any questions.
You are very welcome!
You can check the support ticket I created for you for updates, our engineers will provide more details there. If you have any questions, you can also post them in the support ticket.