I forgot my password and am not able to send reset email.

I recently created a Bitbucket account but I already forgot my password :/

When I request Bitbucket to send a 'reset password' email, I get the following error and nothing else happens :

'You cannot log in as the OnDemand Bitbucket team. Please log in with an individual user account to administer this team.'

I don't understand this error because I didn't ever created any team, so what's up ?

1 answer

0 vote
Paul Greig Atlassian Team Jan 01, 2014

Hi there,

If you created the Bitbucket account via your OnDemand instance, you would have received a team account invite to Bitbucket.

Could raise a ticket in support.atlassian.comin the Bitbucket project, then we can check the current setup and associations for your Bitbucket account and let you know the correct credentials to use :)

Cheers,

Paul

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Jun 12, 2018 in Bitbucket

Do you use any Atlassian products for your personal projects?

After spinning my wheels trying to get organized enough to write a book for National Novel Writing Month (NaNoWriMo) I took my affinity for Atlassian products from my work life and decided to tr...

29,004 views 26 12
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you