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I can't receive invitation email

Hi to all,

Can't receive invitation email for sotiris.valogiannis@mozaik.com

Please unlock it in order to add this email to our team.

 

Thx

1 answer

1 accepted

2 votes
Answer accepted

Hi @itmozaik ,

I checked in our system and I saw a hard bounce event for this email that was created yesterday, with the message:

550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [HE1EUR01FT046.eop-EUR01.prod.protection.outlook.com]

It looks that the invitation may have been sent before the email was operational. The hard bounce informs us that the email does not exist and in this case it is placed in a suppression list, as we no longer try to resend to non-existing emails.

I went ahead and removed the email from the suppression list, could you please try resending the invitation now?

A new invitation needs to be sent, as the previous ones were dropped.

Please feel free to let me know if things are ok now and if you need anything further.

Kind regards,
Theodora

Thx Theodora 

Case closed. successfully.
Everything's ok

Like Theodora Boudale likes this

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