I can't login to my legacy account

Sprint Viewer January 15, 2025

I haven't logged into my personal Bitbucket in quite some time (like since 2018). Been using GitHub at work and personal projects. I decided to get on and see if any old projects could be moved to GitHub or if I still wanted to work on them / archive them. I find out that I have to use my Atlassian ID to log in. I have an Atlassian ID... however it doesn't appear linked to my old Bitbucket anymore and there doesn't appear to be a way to log in to my old account whatsoever, even with password resets and magic links. Any fixes for this?

1 answer

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taras_di January 16, 2025

I think I may have the same issue. I haven't looked at one of my personal repos since I think 2023. I've moved machines so lost the SSH key, and went to log into my account to upload the new ssh key. However when I log in, I can't see this repo (I don't really have any repos!). I'm not 100% sure that the account I'm logging into is the account that owns my repo, but 99% sure that the email I used to reset the account password and now log in under is the same as the account used that created and owned my repo.

Is there some way to verify the repo owner from the remote URL? The remote URL appears to have this pattern git@bitbucket.org:<username>/<repo-name>.git

Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 19, 2025

Hi @Sprint Viewer @taras_di 

You can check your git configuration to find the email address associated with your local repository - you will need to use this email to login:

  • git config --list

If you are trying to login, and receive a notification that you are being sent an email - you'll need access to the email linked to your account to verify your identity. Unfortunately, if you lost access to that email - there is nothing further we can do to assist. This verification is a security requirement that cannot be bypassed.

 

Cheers! - Ben (Bitbucket Cloud Support)

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Sprint Viewer January 20, 2025

I know the email I used. The problem is I used to use a username (blairg23) and password, which I do know. When I log in however, it redirects me to Atlassian ID login and I have to use my email (this one, blairg23@gmail.com) and that brings me to this empty Bitbucket with no repositories in it. This is the email I used to login previously.

taras_di January 25, 2025

This is *exactly* what is happening in my case. 

taras_di January 25, 2025

Surely atlassian didn’t blow away my repos 

Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 26, 2025

Hi @Sprint Viewer 

The account with that username is using a different gmail address (*hint* the gmail address is your full name), you'll need to login using that email address.

Cheers!

- Ben (Bitbucket Cloud Support)

Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 26, 2025

Hi @taras_di 

Please follow this link to access a list of your workspaces, is it located here?

I can guarantee that we don't delete repositories, they're likely just present in a different location:

Cheers!

- Ben (Bitbucket Cloud Support)

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Sprint Viewer January 28, 2025

That's what I found... it was actually under a different email and even when I logged into the correct email, I had to search for them. For instance, I went to one workspace and it showed 0 repos. Then I looked in "Projects" under the workspace and it showed the repos I was expecting. I think they did a bunch of restructuring so even if you go to "Repositories", they may not show up... they're hidden under layers of convoluted subdirectories.

taras_di February 7, 2025

Thanks @Sprint Viewer , I've found my repos! Going through settings and clicking through 'Repositories' and 'Projects' shows my old repo and source code! Now that I'm clicking through screens for a third time, I can see a 'view all' next to the 'recent repositories' heading when I view my workspace. I swear that link wasn't there before! Thanks @Ben for helping out and directing me to some pretty good documentation.


Cheers

Sprint Viewer February 7, 2025

@taras_di Yeah same... it's EXTRA hidden and hard to find. Still takes me like 5 tries to find them all.

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