I can't log in to Bitbucket

woodsmall March 4, 2023

I was using Google's Authenticator for two-factor authentication.

However, when I changed the iPhone model, I forgot to transfer the data.

As a result, I can no longer log in to the Bitbucket management screen.

Please tell me how to log in.

1 answer

0 votes
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 6, 2023

Hi @woodsmall and welcome to the community!

After you log in to https://bitbucket.org/, on the screen that asks you for a 2FA code, there is a link with the text Forgot code? .

You can select that and ask for a 2FA recovery email. 24 hours after you request it, an email will be sent to your email address. You can follow the link in that email in order to disable Bitbucket 2FA.

If you have any questions, please feel free to reach out!

Kind regards,
Theodora

woodsmall March 7, 2023

Dear Theodora.

I was able to log in.
Thank you very much!

Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 7, 2023

That's good to hear and you are very welcome!

Please feel free to reach out if you ever need anything else!

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