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I can no longer login using email account and all repositories missing!!!!!

Samuel Apolinario August 30, 2023

Months ago I used to login using email and password.  At some point I logged in using the same email address view Google.  Now I am unable to get into my original workspace and access my repos.  

I'm desperate.  I really hope someone at Atlassian can help me out.  I'm even willing to go on a paid plan which I tried to subscribe to with no success.

I really love Bitbucket but needs this working soon.  

Please help!

Thanks

1 answer

0 votes
Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 31, 2023

Hey @Samuel Apolinario and welcome to the Community!

The email you have used to open this question does not currently have access to any workspace. I suspect you might be signing in with the incorrect account, and this account does not have access to the content you are looking for.

I'm afraid we from support are not able to share private information such as email addresses, but you can try to log in on Bitbucket with any other email you own and verify if any of those accounts have access to the workspace in question.

Thank you, @Samuel Apolinario !

Patrik S

Samuel Apolinario August 31, 2023

This is extremely important.  Is there anyone that can contact me privately at my email address?  I need to know why I lost access to my previous workspace.

I really need assistance here.

Samuel Apolinario August 31, 2023

I found the appropriate email address to log in with.  Sorry for all the hassle =).  I'm just happy I FINALLY have access again.

Like Patrik S likes this
Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 31, 2023

Hey @Samuel Apolinario ,

happy to hear you were able to find the correct email address :) 

If you ever need anything, feel free to reach out to the community.

Thank you!

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