Hi Felicia, are you trying to clone directly in Sourcetree, or trying to clone from Bitbucket?
One of the things you can try is opening Sourcetree, going to Tools > Options > General tab and mark the checkbox titled "Use this version of SourceTree for URI association". Then click "Clone in SourceTree". Did this work for you?
It could also be a misconfiguration in Sourcetree's side, in this case the fastest way to fix it would be to wipe Sourcetree preferences.
If you're still experiencing this problem, let us know which OS and Sourcetree version are you using, and a screenshot of the steps you're taking. We'll be happy to continue helping you!
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