Hi Melissa, have you followed the instructions at Updating your Bitbucket Server license:
You can retrieve existing licenses or generate an evaluation one by clicking the My Account link.
If you're still unable to generate a license, can you post a screenshot of what you see in that screen so we can continue helping you.
A Server ID is always required to generate a license. If you're trying to generate a license for the first time, the easiest way to do that is to start Bitbucket Server and then go through the setup wizard, which will help you generate a license for you (it even populates the Server ID for you).
If you already have Bitbucket Server up and running, you can look up your Server's ID by going to http://<servername>:7990/admin/license - the Server ID will be displayed at the top of the page.
If you don't have access to your Bitbucket Server instance, you can run the following query on the backend database to determine the Server ID:
select prop_value from app_property where prop_key='server.id'
Premier Support Engineer
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