Hi Melissa, have you followed the instructions at Updating your Bitbucket Server license:
You can retrieve existing licenses or generate an evaluation one by clicking the My Account link.
If you're still unable to generate a license, can you post a screenshot of what you see in that screen so we can continue helping you.
A Server ID is always required to generate a license. If you're trying to generate a license for the first time, the easiest way to do that is to start Bitbucket Server and then go through the setup wizard, which will help you generate a license for you (it even populates the Server ID for you).
If you already have Bitbucket Server up and running, you can look up your Server's ID by going to http://<servername>:7990/admin/license - the Server ID will be displayed at the top of the page.
If you don't have access to your Bitbucket Server instance, you can run the following query on the backend database to determine the Server ID:
select prop_value from app_property where prop_key='server.id'
Premier Support Engineer
As a project manager, I have discovered that different developers want to bring their previous branching method with them when they join the team. Some developers are used to performing individual wo...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs