How do I get my old Bitbucket user ID mapped to an Atlassian account email?

Lisa Seyler September 26, 2017

When I try to login, I get the following error:

You can no longer log in with a username. Use your Atlassian account email address instead.

I am unable to reset passwords or do anything to unlock the account.

1 answer

0 votes
Ana Retamal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 2, 2017

Hi Lisa, indeed logging in with a username is no longer possible, you need to log in with your email address. Do you remember which email address was associated to your Bitbucket account?

If you don't you can tell us which is your username so we can check in our system and help you log in. If you don't want to share that info publicly, you can raise a support ticket with us at support.atlassian.com.

Let us know if you need any help!

Best regard,

Ana

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