How do I get my old Bitbucket user ID mapped to an Atlassian account email?

When I try to login, I get the following error:

You can no longer log in with a username. Use your Atlassian account email address instead.

I am unable to reset passwords or do anything to unlock the account.

1 answer

0 votes

Hi Lisa, indeed logging in with a username is no longer possible, you need to log in with your email address. Do you remember which email address was associated to your Bitbucket account?

If you don't you can tell us which is your username so we can check in our system and help you log in. If you don't want to share that info publicly, you can raise a support ticket with us at

Let us know if you need any help!

Best regard,


Suggest an answer

Log in or Join to answer
Community showcase
Piotr Plewa
Published Dec 27, 2017 in Bitbucket

Recipe: Deploying AWS Lambda functions with Bitbucket Pipelines

Bitbucket Pipelines helps me manage and automate a number of serverless deployments to AWS Lambda and this is how I do it. I'm building Node.js Lambda functions using node-lambda&nbsp...

649 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot