Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Forgot email account



I'm having the same problem.

I've reset my computer and i can't connect to one of my bitbucket account (
I think that the email linked is, but i don't have this email or domain anymore. I already tried to reset my password, but i could'nt.

Here it's my new email:

Please, could anyone help me?

1 answer

0 votes

Hello Oziel,

Thank you for reaching out to Atlassian Community!

Checking the details of your account, is not an Atlassian account, it was probably deleted, that's why you are not receiving the reset password email.

In order to give you access to the workspace with this new email, it's necessary to contact our support, since they have access to do that.

Please, go to > Select "Technical issues and bugs" > Select Bitbucket > Atlassian (Cloud product) > If after you add the URL it shows an error, select Continue without a workspace URL > Continue with this request and then, add the necessary details in order to create the ticket. 


Hi @Angélica Luz

I am having similar issue,  Please help

this is my project repository .

last commit happened on 25 Oct 2020, 15:59 to alltray/ repo. I got email to regarding the commit.

On 07/11/2020, I have changed the email address to I got the confirmation email to regarding the change of email id.  

After long months I tried to login to my account using It upgraded me to the new Atlassian account from bitbucket, then onwards, I am not able to see any of the repos.

Tried sending the recovery link to email id (since I forgot the password). But it's not sending me the recovery link.

Please help, I have lots of repos under this project, can't afford loose them



Prasanna Bhat

Hi Prasanna,

Welcome to Community!

I saw that you created a new post and Theodora already answered there.

- Not getting recovery link to my email address 

If there is anything else we can do to help, please let us know.

Kind regards,

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events