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Forgot email account


Hello Atlassian/Bitbucket Teams

I have a personnal account

and I hope if you can help me to recover my professional account.

professional account :

and I here is my website : 

Already tested all my email


Best Regards

2 answers

1 accepted

0 votes
Answer accepted

Hello @drissboumlik,

Thank you for reaching out to Atlassian Community!

Reading the details you provided and also searching internally each of the accounts you mentioned, indeed none of the accounts is linked to that Bitbucket account.

In order to access the information of, I created a ticket with our support, so we can better investigate to find which email is the right one. 

Since community is public, we won't post any private information here, so the ticket is better because only us from Atlassian and you will have access to and we can share and confirm some information that might not be good to let public here.

You will receive a notification and soon someone will contact you.


Hello @Angélica Luz 

Thank you so much for taking the time to read my request

I hope everything is clear,

I'll be waiting for your response

wish you the best Atlassian Team


Like Angélica Luz likes this

I recently had the same issue and lost access to my repo.
after searching here and there and doing a lot of thinking.
I caught the issue. it was a difference of (.) in my email.
for Gmail and most other email services, is the same as
But here in Atlassian, These are 2 different emails that will have 2 different usernames.
so be sure to check for characters other than alphabets in your email and check if you can regain access to your old account.

Try out these emails and request for a password reset if the old one does not work.

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