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Enabling JMX Hosting Tickets

Hello,

we're integrating our Bitbucket server with New Relic. We've successfully followed all steps in this document https://confluence.atlassian.com/bitbucketserver082/enabling-jmx-counters-for-performance-monitoring-1141979329.html but when configuring our file for hosting ticket data, it seems to be not finding any data at this endpoint com.atlassian.bitbucket:name=HostingTickets .

The error block received from New Relic is this:

time="2022-08-15T15:47:13Z" level=debug msg="Integration stderr (not parsed)." component=integrations.runner.Runner env=staging integration_name=nri-jmx line="[ERR] can't parse response: empty data for pattern, Pattern: com.atlassian.bitbucket:name=HostingTickets" 

We're sure that this isn't due to New Relic or our configuration because all other data works correctly. We suspect that maybe our Java version is too low or Bitbucket configuration doesn't allow for Hosting tickets by default.  

  • Our BB version: Atlassian Bitbucket v8.2.1

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