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Downloading Invoices

jusiahn February 17, 2022

Failing to view my invoices for the last six months though have been trying to follow up on answers here in the blog.

3 answers

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negoxp
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January 9, 2024

I agree, it is just super hard to find. I couldn't find it so I opened a ticket. 

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TeruguVenkat
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November 22, 2023

it is a horrible experience every month we should struggle to find the invoices. Now the page is giving 401 error

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Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 22, 2023

Hi @TeruguVenkat,

You can reach out to our Billing and Licensing team in order to request invoices and/or report the issue you are facing when you try to access the invoices yourself.

You can create a ticket via https://support.atlassian.com/contact/#/. In "What can we help you with?" select "Billing, payments, and pricing", in "Select a topic" select "Finding invoices"

Kind regards,
Theodora

0 votes
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 18, 2022

Hi @jusiahn,

Invoices can be found in the following link, if you are listed as a Billing contact for the license in https://my.atlassian.com/:

I see that you have created a support ticket with our Billing and Licensing team who can provide you with the invoices.

If you are an admin of the workspace, I would suggest asking in the ticket if it's possible to be added as a billing contact for this license, so you can view and download the invoices yourself in the future.

Kind regards,
Theodora

jusiahn February 19, 2022

Not really but support helped me out i can see them now.

Had to be added as a billing contact.

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