Deleting the Bitbucket account but keeping the Attlasian account

[Tijana Vujcic]

Hello,

I have used a wrong account to try logging into an existing bitbucket repository, and in result it created a Bitbucket account under this wrong Atlassian account. I need to keep the Atlassian account as access to tickets.

I am not using Bitbucket under it so it should not be linked, and I want to delete it but from what I see in the community there is no other way to do it but to ask here as the question and see if someone is going to pick it up.

Can someone resolve this please?

Kind regards,

Tijana

[Ben]

Hi @Tijana Vujcic 

Normally, the process would simply be to delete the user account.

Your user account is managed by an organisation, however - so cannot be deleted from our end or from your end.

You will need to reach out to an organisational admin to get this user account deleted.

Cheers!

- Ben (Bitbucket Cloud Support)

[Tijana Vujcic]

Hi @Ben ,  

Can me or my admin remove Bitbucket as a Product from my account, without deleting the account itself?

Kind regards

[Ben]

Hi Tijana,

Yes, by removing product access - this will not delete your Atlassian account as a whole.

Cheers!

- Ben (Bitbucket Cloud Support)

[Ivan Milosavljevic GET]

Hey Ben,

Product iself is unmanaged - it's a free instance regsitered by a non-org admin user, using a managed account.

Therefore product access cannot be managed from org admin side. Can Atlassian remove it at the request of org admin of the managed account?

[Ben]

Hi @Ivan Milosavljevic GET 

As you are the org admin, and there is no other way of deleting the account from the admin side - I have deleted Tijana's account on my end.

My next step was going to actually be to raise a ticket on behalf of the customer, but that's no longer necessary since you responded here :)

The account takes 30 days to fully delete, so you may see a lingering presence of it in some places up until that 30 days has passed.

Cheers!

- Ben (Bitbucket Cloud Support)

[Ivan Milosavljevic GET]

Hi @Ben , thats great, I was worried they are completely interconnected and cant be separated. I appreciate your effort, you're a star! 

A side question, is it possible to do the same for users who have registered unmanaged Trello by accident, in similar circumstances?

I will ofc open a support ticket with more details, just want to confirm the possibility is there.

[Ben]

Hi @Ivan Milosavljevic GET 

No worries! Happy to help :)

I'm not too sure about Trello, to be honest - I would suggest raising a ticket with the Trello team for more information:

• https://support.atlassian.com/contact/#/

Have a good week ahead!

Cheers!

- Ben (Bitbucket Cloud Support)