It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cannot migrate bitbucket to atlassian cloud: e-mail is retired and the atlassian password for it no longer works

Josiah B Aug 11, 2016

I have important repositories under this e-mail.  It's retired, and I did not realize that my Bitbucket and Atlassian accounts were tied to it until just now.  When I log into Bitbucket and click on my account tile, it tells me that I'm using A DIFFERENT E-MAIL which is NOT RETIRED...  However, I can't seem to link my Atlassian account to that account because it's not the e-mail I signed up with - it forces me to try to link the accounts using the retired address. I can't log a support ticket because I'm not a paying customer.

1 answer

0 votes
Alastair Wilkes Atlassian Team Aug 11, 2016

Hi Josiah - Sorry for the issue. Do you see a "Don't have access to that email? Try another" link on the migration screen? If yes, click that to use a different email address.

If the issue persists, can you send an email to support@bitbucket.org? We're happy to help.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Bitbucket Pipelines

Building a Bitbucket Pipe as a casual coder

...ipe.sh :  #!/bin/bash source "$(dirname "$0")/common.sh" enable_debug extra_args="" if [[ "${DEBUG}" == "true" ]]; then extra_args="--verbose" fi # mandatory variables R...

3,295 views 1 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you