Cannot migrate bitbucket to atlassian cloud: e-mail is retired and the atlassian password for it no longer works

I have important repositories under this e-mail.  It's retired, and I did not realize that my Bitbucket and Atlassian accounts were tied to it until just now.  When I log into Bitbucket and click on my account tile, it tells me that I'm using A DIFFERENT E-MAIL which is NOT RETIRED...  However, I can't seem to link my Atlassian account to that account because it's not the e-mail I signed up with - it forces me to try to link the accounts using the retired address. I can't log a support ticket because I'm not a paying customer.

1 answer

0 vote

Hi Josiah - Sorry for the issue. Do you see a "Don't have access to that email? Try another" link on the migration screen? If yes, click that to use a different email address.

If the issue persists, can you send an email to We're happy to help.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Piotr Plewa
Published Dec 27, 2017 in Bitbucket

Recipe: Deploying AWS Lambda functions with Bitbucket Pipelines

Bitbucket Pipelines helps me manage and automate a number of serverless deployments to AWS Lambda and this is how I do it. I'm building Node.js Lambda functions using node-lambda&nbsp...

1,769 views 1 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you