Cannot download respository

[Craig Horobin]

Hello, is there a way you can download a respository that is over 2Gbit? It is not allowing me to at the moment even when I upgrade my account.

[Ben]

Hi Craig,

May I please know how you are downloading the repository? Are you performing a git clone or is there some other method that you are using?

I will also need to see the error log output.

Cheers!

- Ben (Bitbucket Cloud Support)

[Craig Horobin]

Hi Ben, I am changing developers so I need to be able to keep a record of my sourcecode. Here is the error message: You can't download this repository because it's too large. Return to the downloads page or the repository overview. 

Can I have a temporary repository upgrade to 2.5gbit so that I can download?

[Ben]

Hi Craig,

The repository size limit is 4GB but it appears that the download archive limit is 2GB, we cannot actually increase this from our end.

Are you able to perform a mirror clone of the repository instead as a backup measure?

Cheers!

- Ben (Bitbucket Cloud Support)

[Craig Horobin]

Hi Ben,

Maybe (I am new to this) Do I clone in VS code or Souretree?

Regards

Craig

[Ben]

Hi @Craig Horobin 

You can clone using a terminal with the following command:

git clone --mirror https://username@bitbucket.org/workspaceID/reposlug.git

The username/workspaceID/reposlug values are placeholders, you can grab the URL from the UI of Bitbucket by navigating to the repository source and clicking the Clone button in the top right.

As for VSCode/Sourcetree, here is a guide on performing this:

• https://support.atlassian.com/bitbucket-cloud/docs/clone-a-git-repository/

Hope this helps.

Cheers!

- Ben (Bitbucket Cloud Support)

[Craig Horobin]

Thanks Ben,

Bit beyond me successfully getting this done and the time needed to understand properly how and what to do.  I tried to clone this but then getting stuck with credential helper. Not making sense to me.

Any other easy ways to reduce the size of the repository so that I can download my code?

[Ben]

Hi Craig,

What tool are you using to clone, and which error message/issue do you receive related to GIT Credential Manager?

The only other way to reduce a repository size is to remove large files - but this is a lot more complex than performing a clone:

• https://support.atlassian.com/bitbucket-cloud/docs/reduce-repository-size/

Cheers!

- Ben (Bitbucket Cloud Support)

[Craig Horobin]

I have downloaded sourcetree, I can see the list of repositories but not sure what to do next.

[Ben]

Hi Craig,

If you can see those repos, this usually means that you have a successful connection to the workspace.

Are you able to click the Clone button on the right-hand side and let me know what it does? Does it complete?

Cheers!

- Ben (Bitbucket Cloud Support)

[Craig Horobin]

here it is

[SCREENSHOT REDACTED]

[Ben]

Okay, and does that clone button ever finish loading? If it does - what happens when you click it?

[Craig Horobin]

correct, never finsihes loading

[Ben]

Hi Craig,

The behaviour you're experiencing may relate to an existing bug documented here: 

• https://jira.atlassian.com/browse/SRCTREEWIN-7132

Essentially if you click anywhere in that window, the clone button should not be greyed out anymore - it's more of a UI issue.

Please try that and let me know how it goes.

Cheers!

- Ben (Bitbucket Cloud Support)