Can't start service after update to 5.9.0

We were running 5.8.0 with no problems.  After receiving the security bulletin yesterday I grabbed 5.9.0 and upgraded my server instance.  It removed the existing services and on the last screen of the installer it hung for a while before failing to start bitbucket.

 

Since then I renamed my bitbucket program directory and tried the upgrade again.  This time it worked and started bitbucket in console windows.  However no service was configured.  I used the service batch file to create the service and the config options listed looked correct, however it failed to create the elasticsearch service and if I try to start the bitbucket service it immediately ends with a "The Atlassian Bitbucket BITBUCKET service terminated unexpectedly.  It has done this 3 time(s)." or similar message in the system event log.  

 

Elasticsearch fails with this message when I try to run service.bat install:

 

Installing service : "BITBUCKET_SEARCH"
Using JAVA_HOME (64-bit): "C:\Java\jdk1.8.0_45"
FINDSTR: Cannot open C:\Atlassian\Bitbucket\5.9.0\elasticsearch\config\jvm.options
The syntax of the command is incorrect.

 

I also tried updating the account the bitbucket service runs under to an administrator account and it still fails with the same message.

 

From what I can see no log files are generated in the logs folder when the service fails to start (they are generated when I run in the console).  Nothing useful appears in the system event log (other than the message mentioned above)

 

For now I can run bitbucket in the console, but it would be far preferable to be able to run it as a service.  Any ideas would be appreciated.  I've been at this the last several hours and am out of ideas.

 

Thanks,

  Kevin

2 answers

0 votes

Hi @Kevin,

Sorry to hear about your upgrade issues. Could I ask you to please open a support ticket? The team will ask you for more information about your environment (which they can't do in a public forum like this) and will give you instructions on how to resolve the issue.

Regards

Juan

0 votes

Hi @Kevin,

We have same issue after upgrade from 5.41 to 5.10.1, was your issue resolved? Can you share solution please.

Thanks!

Hi @Sushil Ranjan

Unfortunately I haven't had time to look at this any further, I was working on something else by the time the suggestion to send a ticket came in and just haven't gotten back to it.  We're still running manually on the command line after a reboot

Hi @kevin - No Problem.. I got solution now..Please refer to the link

You have to edit service.bat file and install elasticsearch service.

Thanks

Sushil

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 06, 2018 in Bitbucket

Upgrade Best Practices

Hello! My name is Mark Askew and I am a Premier Support Engineer for products Bitbucket Server/Data Center, Fisheye & Crucible. Today, I want to bring the discussion that Jennifer, Matt, and ...

434 views 6 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you