Can't receive invitation email

petruseldiana
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July 31, 2023

Hi, several e-mail invitations have been sent to me but I've received none. I could not solve this issue from any settings. Could someone help me with this?

 

Thanks,

Diana

1 answer

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Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 31, 2023

Hi Diana,

I've just checked our internal suppression list and can confirm that you are not present - so you are not being blocked from receiving our emails.

I can also confirm that I have not seen any SMTP bounce errors in our SMTP logs from your mail server, so it appears emails are going through.

Are you being invited to an external workspace? I would suggest checking your Junk/Spam folders.

We have more information on this below:

Thanks,

Ben 

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