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Can't receive invitation email

We are trying to add a new member to our (free) Bitbucket account, but the invitation mail does not seem to get delivered. 

I discovered we had already 5 member, so I removed one, but the result seems the same. Even after cancelling the invitation and creating a new invitation (as I read in other questions), no success. 

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Caroline R Atlassian Team Jan 12, 2022

Hi, @Kasper Vandermaesen

Thank you for reaching out to Atlassian Community!

I checked the pending invitations sent on the workspace you have access to and confirmed that one of the users who hasn’t accepted the invitation yet had a block on the server that prevented emails from being sent to them, so I removed this email from the suppression list.

Just to give you some context around this issue, it can occur when the system tries to send an email to the user and the account does not exist yet, is not activated, or it rejects the email for some internal reason.

Now, could you please remove the invitation and send them a new one? You can do this by following the next steps:

In case you have invited them to a specific repository:

  • Access the workspace >  Go to the repo you have invited them to;

  • Access the Repository Settings > User and group access; 

  • Click on the "invitation pending"; 

  • Select the “Cancel invitation" option to remove the invitation; 

  • Add the email again to send a new invitation. 

In case you have invited them to a group on this workspace:

  • Access the workspace > Settings;

  • Access User groups > Open the group you have invited them to

  • Click on the "invitation pending"; 

  • Select the “Cancel invitation" option to remove the invitation; 

  • Add the email again to send a new invitation. 

In case they still don't receive the email, could you please check if there are any quarantined emails on the server? 

Please let me know how it goes and feel free to share any additional questions regarding this case. 

Kind regards,
Caroline

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