Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can't receive invitation email

We are trying to add a new member to our (free) Bitbucket account, but the invitation mail does not seem to get delivered. 

I discovered we had already 5 member, so I removed one, but the result seems the same. Even after cancelling the invitation and creating a new invitation (as I read in other questions), no success. 

1 answer

1 accepted

0 votes
Answer accepted
Caroline R Atlassian Team Jan 12, 2022

Hi, @Kasper Vandermaesen

Thank you for reaching out to Atlassian Community!

I checked the pending invitations sent on the workspace you have access to and confirmed that one of the users who hasn’t accepted the invitation yet had a block on the server that prevented emails from being sent to them, so I removed this email from the suppression list.

Just to give you some context around this issue, it can occur when the system tries to send an email to the user and the account does not exist yet, is not activated, or it rejects the email for some internal reason.

Now, could you please remove the invitation and send them a new one? You can do this by following the next steps:

In case you have invited them to a specific repository:

  • Access the workspace >  Go to the repo you have invited them to;

  • Access the Repository Settings > User and group access; 

  • Click on the "invitation pending"; 

  • Select the “Cancel invitation" option to remove the invitation; 

  • Add the email again to send a new invitation. 

In case you have invited them to a group on this workspace:

  • Access the workspace > Settings;

  • Access User groups > Open the group you have invited them to

  • Click on the "invitation pending"; 

  • Select the “Cancel invitation" option to remove the invitation; 

  • Add the email again to send a new invitation. 

In case they still don't receive the email, could you please check if there are any quarantined emails on the server? 

Please let me know how it goes and feel free to share any additional questions regarding this case. 

Kind regards,
Caroline

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Bitbucket

⭐ Calling all Bitbucket and DevOps experts: Special showcase opportunity ⭐

Hi, Bitbucket community! Are you a DevOps practitioner (or know one in your network)? Do you have DevOps tips, tricks, or learnings you'd like to share with the community? If so, we'd love to hea...

1,440 views 4 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you