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Can Jira Service Desk issues connect to BitBucket

In Jira core, you can create a branch from an issue. Is it the same with issues created in the Jira Service Desk? I can't find anything that confirms or denies it. We are not seeing it initially and we're wondering if there is a solid integration technique we're missing.

Thank you!

1 answer

1 accepted

2 votes
Answer accepted

It is not possible. Software Development functionality is tied to Software Projects ONLY. 

A project CANNOT BE BOTH a Software and Service Desk project.

You don't want to mix them: You're setting yourself up for failure if you do.

A: It doesn't work.

B: You're mixing the use-cases together, between two distinct processes.

Happy to help, sorry but I feel strongly about this one :D

Yeah, what kind of sociopath would want SLAs and Kanban?!
Git integration and Queues?!
We must be crazy!

It's not that weird, Steven.

You know what would be weird? Shipping 3 different ITSM products with inconsistently overlapping functionality that differs across hosting solutions, then addressing the resulting management problems by shipping yet another product that we're also required to buy if we want SSO on Cloud.

That would be weird.

Like # people like this

Same issue as above. Resolving some tickets requires creating pull requests, but now cannot see the PRs linked to the tickets 😑

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