Bitbucket service could not start

I have the Bitbucket (Server) 10 Users: Starter License instaled in my server, since a couple of days i can´t start the service and the log indicate the folowing:

2017-08-18 00:22:18,815 ERROR [Caesium-1-2]  c.a.c.d.DbCachingDirectoryPoller Error occurred while refreshing the cache for directory [ 229377 ].
com.atlassian.crowd.exception.OperationFailedException: com.atlassian.crowd.exception.InvalidAuthenticationException: Application failed to authenticate

Can youhelp me whit this issue?

 

BitError.png

3 answers

2017-08-18 00:22:18,815 ERROR [Caesium-1-2]  c.a.c.d.DbCachingDirectoryPoller Error occurred while refreshing the cache for directory [ 229377 ].
com.atlassian.crowd.exception.OperationFailedException: com.atlassian.crowd.exception.InvalidAuthenticationException: Application failed to authenticate
    at com.atlassian.crowd.directory.RemoteCrowdDirectory.searchUsers(RemoteCrowdDirectory.java:424) ~[crowd-remote-2.10.2-rc04.jar:na]
    at com.atlassian.crowd.directory.ldap.cache.RemoteDirectoryCacheRefresher.findAllRemoteUsers(RemoteDirectoryCacheRefresher.java:55) ~[crowd-ldap-2.10.2-rc04.jar:na]
    at com.atlassian.crowd.directory.ldap.cache.RemoteDirectoryCacheRefresher.synchroniseAllUsers(RemoteDirectoryCacheRefresher.java:83) ~[crowd-ldap-2.10.2-rc04.jar:na]
    at com.atlassian.crowd.directory.ldap.cache.AbstractCacheRefresher.synchroniseAll(AbstractCacheRefresher.java:56) ~[crowd-ldap-2.10.2-rc04.jar:na]
    at com.atlassian.crowd.directory.ldap.cache.EventTokenChangedCacheRefresher.synchroniseAll(EventTokenChangedCacheRefresher.java:69) ~[crowd-ldap-2.10.2-rc04.jar:na]
    at com.atlassian.crowd.directory.DbCachingRemoteDirectory.synchroniseCache(DbCachingRemoteDirectory.java:1186) ~[crowd-core-2.10.2-rc04.jar:na]
    at com.atlassian.crowd.manager.directory.DirectorySynchroniserImpl.synchronise(DirectorySynchroniserImpl.java:74) ~[crowd-core-2.10.2-rc04.jar:na]
    at com.atlassian.crowd.directory.DbCachingDirectoryPoller.pollChanges(DbCachingDirectoryPoller.java:50) ~[crowd-core-2.10.2-rc04.jar:na]
    at com.atlassian.crowd.manager.directory.monitor.poller.DirectoryPollerJobRunner.runJob(DirectoryPollerJobRunner.java:96) [crowd-core-2.10.2-rc04.jar:na]
    at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153) [atlassian-scheduler-core-1.7.0.jar:na]
    at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118) [atlassian-scheduler-core-1.7.0.jar:na]
    at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97) [atlassian-scheduler-core-1.7.0.jar:na]
    at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:401) [atlassian-scheduler-caesium-1.3.0.jar:na]
    at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:396) [atlassian-scheduler-caesium-1.3.0.jar:na]
    at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:349) [atlassian-scheduler-caesium-1.3.0.jar:na]
    at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:255) [atlassian-scheduler-caesium-1.3.0.jar:na]
    at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:252) [atlassian-scheduler-caesium-1.3.0.jar:na]
    at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65) [atlassian-scheduler-caesium-1.3.0.jar:na]
    at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59) [atlassian-scheduler-caesium-1.3.0.jar:na]
    at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34) [atlassian-scheduler-caesium-1.3.0.jar:na]
    at java.lang.Thread.run(Unknown Source) [na:1.8.0_121]
    ... 12 frames trimmed
Caused by: com.atlassian.crowd.exception.InvalidAuthenticationException: Application failed to authenticate
    at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.throwError(RestExecutor.java:618) ~[crowd-integration-client-rest-2.10.2-rc04.jar:na]
    at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.andReceive(RestExecutor.java:417) ~[crowd-integration-client-rest-2.10.2-rc04.jar:na]
    at com.atlassian.crowd.integration.rest.service.RestCrowdClient.searchUsers(RestCrowdClient.java:624) ~[crowd-integration-client-rest-2.10.2-rc04.jar:na]
    at com.atlassian.crowd.directory.RemoteCrowdDirectory.searchUsers(RemoteCrowdDirectory.java:414) ~[crowd-remote-2.10.2-rc04.jar:na]
    ... 21 common frames omitted

0 votes
Jeff Thomas Atlassian Team Aug 25, 2017

Hi Jorge,

That error shouldn't prevent Bitbucket Server from starting. Instead, there should be an error earlier in the logs which triggers the shutdown. I'd also suggest looking in the Windows Event logs which should provide more details on why the service failed to start.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 06, 2018 in Bitbucket

Upgrade Best Practices

Hello! My name is Mark Askew and I am a Premier Support Engineer for products Bitbucket Server/Data Center, Fisheye & Crucible. Today, I want to bring the discussion that Jennifer, Matt, and ...

454 views 5 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you