Bitbucket server setup: not progressing after entering licence key

[Erik Berglund]

Hi

New installation Bitbucket server on Ubuntu 14.04.4 and just bought a Bitbucket Starter license

Every step went fine until entering the License key

1) First nothing happens when select "I have a Bitbucket license key"

though if I hit Enter, then the textarea appears where the licenkey can be pasted, ofc claiming "Please enter a non-blank value"

2) ...ok but now I could at least paste the licence key and press Next. But  all I get back is the same page telling me "Please enter a non-blank value"

Hitting F12 gives me following if this can have anything to do with it:

Loading failed for the <script> with source “http://mlgeoo00mvxprt003:7990/s/819f68eb4220335cc34b92f05c15390c-CDN/-1519583252/92eb094/1/bd1dd30963b6f569f6bd15e4b213ef64/_/download/contextbatch/js/_super/batch.js?locale=en-US”.

(Tried Firefox, Chrome and IE)

Is it possible to enter the license key in any other way to get pass this setup step ?

FYI: The Ubuntu server has no direct access to internet  

Any ideas what to check for ?

//Erik

[Mark A. · Accepted solution]

Hey Erik,

I attempted to reproduce your issue with the latest version of Bitbucket and your starter license, but I have been unable to do so. I too tested this on a freshly installed Ubuntu 14.04 instance.

When I paste the license key in the license key field and select next, I am taken to the next step in the wizard. I can only get the "Please enter a non-blank value" error when the license key field is left blank. 

There immediately seems to be an environmental issue that is interacting with your instance. A common theme is that this happens in different browsers for you.

Some Clarifying Questions

Do you have anything locally or within your environment that would prevent javascript execution?

Did you pre-configure any proxy information for Bitbucket Server BEFORE starting the application for the first time? (Doesn't appear so from your javascript snippet.)

Does this happen on another users machine if they attempt to input the license key?

Alternative License Entry

The only other way to enter a license key outside of the UI is via unattended installs. This allows you to create a configuration file with your instance information including your license key.

-Mark

[Erik Berglund]

Thanks for your efforts. 

We are on a VPN accessing this server. Just tried using Remote Desktop to a machine on same network as Ubuntu server and then it worked perfect.

Really strange, we have not had any issues running javascripts on any servers in this network from our VPN before, will talk to network guys

Thanks again

[Nguyen Ngoc Chan]

Hi, I have similar issue. Config nginx to use https://sub.domain.com/bitbucket but it keeps showing Please enter a non-blank value error when I put either evaluation key or actual license key in different browsers.