Bitbucket runners Error STARGATE_BITBUCKETCI_REST_SERVICE_GET_WORKSPACE_RUNNER

[Joris Vleminckx]

Hello,

We are trying to deploy self-hosted runners  and one of our pipelines always seems to fail in the same point, while pushing to GCP, with the below error message:

--
[2021-08-30 20:55:38,173] An error occurred whilst getting the runner.
java.util.concurrent.TimeoutException: null
at com.netflix.hystrix.AbstractCommand.handleTimeoutViaFallback(AbstractCommand.java:997)
at com.netflix.hystrix.AbstractCommand.access$500(AbstractCommand.java:60)
at com.netflix.hystrix.AbstractCommand$12.call(AbstractCommand.java:609)
at com.netflix.hystrix.AbstractCommand$12.call(AbstractCommand.java:601)
at rx.internal.operators.OperatorOnErrorResumeNextViaFunction$4.onError(OperatorOnErrorResumeNextViaFunction.java:140)
... 14 common frames omitted
Wrapped by: com.netflix.hystrix.exception.HystrixRuntimeException: STARGATE_BITBUCKETCI_REST_SERVICE_GET_WORKSPACE_RUNNER timed-out and no fallback available.
at com.netflix.hystrix.AbstractCommand$22.call(AbstractCommand.java:822)
at com.netflix.hystrix.AbstractCommand$22.call(AbstractCommand.java:807)
--

Other images are pushed just fine.

Any ideas why this might happen?

[Alejandro García · Accepted solution]

After further troubleshooting, this just seems to be a problem on our end regarding our network's MTU. The timeout error (originated in one of the runner dependencies) was just a symptom of packets not being replied due to our networking issues. After adjuting the MTU settings in our servers we were able to solve this problem.