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Bitbucket responding "server unreachable" when browsing code


We have some issues with our bitbucket. In some sub directories, the server is responding by an error: "The server didn't respond. You may retry your request when the server comes back up"

2018-04-30 11_23_03-bitbucket.png

If I reload the page, the message comes again, but this time i can see the files in that specific folder:


2018-04-30 11_21_02-bitbucket.png

At first, I thought it was because of the length of the path, but then I realized that I can navigate without any problem to other path that are way longer than this one.


Could you please help me solving this issue?

2 answers


is there any results concerning this issue? I'm also facing the same problem.


Issue was resolved after I turned off my add blocker.

Like # people like this

That worked for me too!

Like Shayan likes this

Turning off my ad blocker fixed this for me as well.  I was seeing this error on our source files with names like "AdService.cs" etc.  The XHR request BitBucket was making for these files probably tricked the ad blocker into thinking it was loading actual ads and so it blocked the request.

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where is the option to turn off add blocker.

It depends on the ad blocker and the browser you are using. You can check here for more detailed explanation.

0 votes
Vivian C Atlassian Team May 01, 2018

Hi there,

We need more information to help you troubleshoot this issue, we'll need your support zip. I've created a Support ticket for you, you should have received an email with the details.

 We'll continue assisting you via that ticket, let us know if you have any questions!



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