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Bitbucket pipeline failed to pull and unpack image "docker-public.packages.atlassian.com/sox/

Yogi wahyu July 5, 2023

Hi all

I have this error when running bitbucket pipeline, any solusion about this?

 

rpc error: code = Unknown desc = failed to pull and unpack image "docker-public.packages.atlassian.com/sox/atlassian/bitbucket-pipelines-auth-proxy:prod-stable": failed to resolve reference "docker-public.packages.atlassian.com/sox/atlassian/bitbucket-pipelines-auth-proxy:prod-stable": pulling from host docker-public.packages.atlassian.com failed with status code [manifests prod-stable]: 500 Internal Server Error

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Yogi wahyu July 5, 2023
Jul 6, 2023
Resolved - At 14:00 AEST internal monitoring detected an increased error rate in customer steps.

The root cause was identified at 14:05 AEST as the Atlassian container repository failing to serve required infrastructure containers, blocking the ability to run customer steps.

A cutover to a secondary image repository was applied by 14:15 AEST with a full resolution by 14:16 AEST.
No further impact expected at this time.

Jul 6, 04:00 UTC
0 votes
Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 6, 2023
Hello,

On July 6, 2023, Atlassian cloud Products experienced intermittent outages and performance regressions caused by an underlying infrastructure change to our internal container registry.

This issue affected Bitbucket pipelines as they depend on images that were inaccessible during the outage and caused some pipeline builds to fail. We suggest you run a new pipeline instead of re-running failed builds to pick up the new changes.

We apologise for this inconvenience and will share more in our post incident review in the original incident report. Please let us know if you need help or have other questions about this incident.

Regards,
Syahrul

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