Bitbucket failures pulling from public repos

[Rick Herrick]

We've seeing this error off and on since yesterday. It's causing our Jenkins builds to fail. It failed four times this morning, May 12, 2016, from 8:06 to 8:36 AM. There are at least two different errors:

> git rev-parse --is-inside-work-tree # timeout=10
Fetching changes from the remote Git repository
> git config remote.origin.url https://bitbucket.org/xnatdev/xnat-data-models.git # timeout=10
Fetching upstream changes from https://bitbucket.org/xnatdev/xnat-data-models.git
> git --version # timeout=10
> git -c core.askpass=true fetch --tags --progress https://bitbucket.org/xnatdev/xnat-data-models.git +refs/heads/*:refs/remotes/origin/*
ERROR: Error fetching remote repo 'origin'
^[[8mha:AAAAWB+LCAAAAAAAAP9b85aBtbiIQSmjNKU4P08vOT+vOD8nVc8DzHWtSE4tKMnMz/PLL0ldFVf2c+b/lb5MDAwVRQxSaBqcITRIIQMEMIIUFgAAckCEiWAAAAA=^[[0mhudson.plugins.git.GitException: Failed to fetch from https://bitbucket.org/xnatdev/xnat-data-models.git
at hudson.plugins.git.GitSCM.fetchFrom(GitSCM.java:810)
at hudson.plugins.git.GitSCM.retrieveChanges(GitSCM.java:1066)
at hudson.plugins.git.GitSCM.checkout(GitSCM.java:1097)
at hudson.scm.SCM.checkout(SCM.java:485)
at hudson.model.AbstractProject.checkout(AbstractProject.java:1269)
at hudson.model.AbstractBuild$AbstractBuildExecution.defaultCheckout(AbstractBuild.java:607)
at jenkins.scm.SCMCheckoutStrategy.checkout(SCMCheckoutStrategy.java:86)
at hudson.model.AbstractBuild$AbstractBuildExecution.run(AbstractBuild.java:529)
at hudson.model.Run.execute(Run.java:1738)
at hudson.model.FreeStyleBuild.run(FreeStyleBuild.java:43)
at hudson.model.ResourceController.execute(ResourceController.java:98)
at hudson.model.Executor.run(Executor.java:410)
Caused by: hudson.plugins.git.GitException: Command "git -c core.askpass=true fetch --tags --progress https://bitbucket.org/xnatdev/xnat-data-models.git +refs/heads/*:refs/remotes/origin/*" returned status code 128:
stdout:
stderr: fatal: The remote end hung up unexpectedly
at org.jenkinsci.plugins.gitclient.CliGitAPIImpl.launchCommandIn(CliGitAPIImpl.java:1719)
at org.jenkinsci.plugins.gitclient.CliGitAPIImpl.launchCommandWithCredentials(CliGitAPIImpl.java:1463)
at org.jenkinsci.plugins.gitclient.CliGitAPIImpl.access$300(CliGitAPIImpl.java:63)
at org.jenkinsci.plugins.gitclient.CliGitAPIImpl$1.execute(CliGitAPIImpl.java:314)
at hudson.plugins.git.GitSCM.fetchFrom(GitSCM.java:808)
... 11 more
ERROR: null

And also:

> git rev-parse --is-inside-work-tree # timeout=10
Fetching changes from the remote Git repository
> git config remote.origin.url https://bitbucket.org/xnatdev/xnat-data-models.git # timeout=10
Fetching upstream changes from https://bitbucket.org/xnatdev/xnat-data-models.git
> git --version # timeout=10
> git -c core.askpass=true fetch --tags --progress https://bitbucket.org/xnatdev/xnat-data-models.git +refs/heads/*:refs/remotes/origin/*
ERROR: Error fetching remote repo 'origin'
hudson.plugins.git.GitException: Failed to fetch from https://bitbucket.org/xnatdev/xnat-data-models.git
at hudson.plugins.git.GitSCM.fetchFrom(GitSCM.java:810)
at hudson.plugins.git.GitSCM.retrieveChanges(GitSCM.java:1066)
at hudson.plugins.git.GitSCM.checkout(GitSCM.java:1097)
at hudson.scm.SCM.checkout(SCM.java:485)
at hudson.model.AbstractProject.checkout(AbstractProject.java:1269)
at hudson.model.AbstractBuild$AbstractBuildExecution.defaultCheckout(AbstractBuild.java:607)
at jenkins.scm.SCMCheckoutStrategy.checkout(SCMCheckoutStrategy.java:86)
at hudson.model.AbstractBuild$AbstractBuildExecution.run(AbstractBuild.java:529)
at hudson.model.Run.execute(Run.java:1738)
at hudson.model.FreeStyleBuild.run(FreeStyleBuild.java:43)
at hudson.model.ResourceController.execute(ResourceController.java:98)
at hudson.model.Executor.run(Executor.java:410)
Caused by: hudson.plugins.git.GitException: Command "git -c core.askpass=true fetch --tags --progress https://bitbucket.org/xnatdev/xnat-data-models.git +refs/heads/*:refs/remotes/origin/*" returned status code 128:
stdout: 
stderr: fatal: Authentication failed
at org.jenkinsci.plugins.gitclient.CliGitAPIImpl.launchCommandIn(CliGitAPIImpl.java:1719)
at org.jenkinsci.plugins.gitclient.CliGitAPIImpl.launchCommandWithCredentials(CliGitAPIImpl.java:1463)
at org.jenkinsci.plugins.gitclient.CliGitAPIImpl.access$300(CliGitAPIImpl.java:63)
at org.jenkinsci.plugins.gitclient.CliGitAPIImpl$1.execute(CliGitAPIImpl.java:314)
at hudson.plugins.git.GitSCM.fetchFrom(GitSCM.java:808)
... 11 more
ERROR: null

And then it worked suddenly at 8:41 AM:

> git rev-parse --is-inside-work-tree # timeout=10
Fetching changes from the remote Git repository
> git config remote.origin.url https://bitbucket.org/xnatdev/xnat-data-models.git # timeout=10
Fetching upstream changes from https://bitbucket.org/xnatdev/xnat-data-models.git
> git --version # timeout=10
> git -c core.askpass=true fetch --tags --progress https://bitbucket.org/xnatdev/xnat-data-models.git +refs/heads/*:refs/remotes/origin/*
> git rev-parse refs/remotes/origin/master^{commit} # timeout=10
> git rev-parse refs/remotes/origin/origin/master^{commit} # timeout=10
Checking out Revision 9f72886ea2fac6aeda3755c84dffecd009494d89 (refs/remotes/origin/master)
> git config core.sparsecheckout # timeout=10
> git checkout -f 9f72886ea2fac6aeda3755c84dffecd009494d89
> git rev-list 16e6748cf54d8a24cb84dac8baae1e281ad4ff09 # timeout=10

We did nothing to our configuration or anything else in the meantime. It's affected multiple repos:

* https://bitbucket.org/rherrick/xnat-deploy.git
* https://bitbucket.org/xnatdev/spawner.git
* https://bitbucket.org/xnatdev/xnat-data-models.git
* https://bitbucket.org/xnatdev/xnat-deploy.git
* https://bitbucket.org/xnatdev/xnat-web.git

Let me know if I can get you any other info on our side.

[Rick Herrick]

Seems to be happening more frequently now as well. It's turning our build list red, which is not good.

[Seth]

Answers is a community Q&A site, but what you're describing sounds like an issue with the Bitbucket service. You might get some faster attention on this if you contact support@bitbucket.org

[Rick Herrick]

Thanks, done!