Bitbucket PR incorrectly updating jira ticket Edited

This week we've had multiple occasions when a PR was merged but it then updated several unrelated tickets. We haven't changed anything in our Jira configuration for this, and in both cases I can't see any reason why the PR could be linked to the tickets it updated. Has something changed it bitbucket that could affect this? 

2 answers

0 vote
Gary Sackett Atlassian Team Aug 31, 2017

Hi Fraser,

I went ahead and created a support ticket for you at since we will need to dig in to this, and do not want you to ahve to expose any company data.


Hi there,

I have the same problem. 

A PR was created in BitBucket. This PR is now attached to multiple unrelated JIRA tickets. There is no mention of the unrelated tickets in any of the commits pertaining to the PR.

Could do with solving this quite urgently as it's causing a massive headache working out which tickets have actually been merged and which are still under review.

Gary Sackett Atlassian Team Feb 23, 2018

Hi Lee,

Could you please open a support issue at, and our team will dig in to this for you.


Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Jun 12, 2018 in Bitbucket

Do you use any Atlassian products for your personal projects?

After spinning my wheels trying to get organized enough to write a book for National Novel Writing Month (NaNoWriMo) I took my affinity for Atlassian products from my work life and decided to tr...

181 views 20 8
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you