Bitbucket Account deactivated

[mikebalmes]

Hi,

1. A while ago my account was not able to access even until now. What should I do. Im always push some script to my account but right now for some reason I was not able to retrieve and said it was deactivated. Can you checknit for me, i really desperate to retrieve those file. It waa under this email, <email removed for security reasons>. looking forward to hear from you.

[Caroline R]

Hi, @mikebalmes! 

Thank you for reaching out to Atlassian Community!

I checked your Bitbucket account and confirmed this is active, so you should be able to access this. Could you please try to log in using the following link?

• https://bitbucket.org

If you don’t remember your password, you can access the following page and reset it: 

• https://bitbucket.org/account/password/reset/

You mentioned you tried to push some scripts to your account, but you received a message saying it was deactivated. Could you please share the command you ran and the output you received? Were you trying to push this to a repository you own or to another workspace? 

Please, feel free to share any additional information regarding this case. Thank you. 

Kind regards,
Caroline

[mikebalmes]

Hi Caroline,

I try to access actually my account  im login to my bitbucket account but it wa redirected to site can't be reached page?

[mikebalmes]

I dont know for some reason I cant login to my dashboard in bitbucket

[Caroline R]

Hi, @mikebalmes. 

I confirmed that Bitbucket is operational, your account still exists and has repositories.

With that said, if you see a message saying that "the site can’t be reached" when you try to access Bitbucket, it sounds like a network issue. In this case, in order to further investigate this issue, we would need some additional information from you: 

• Could you try to open this page in an incognito window using Chrome?

• In case it doesn’t work, could you please run the following commands and share the output here: 

ping bitbucket.org

traceroute bitbucket.org

• Try using a different computer or even a phone in the same network, to find out if the problem is perhaps specific to the machine;

• If the above also doesn’t work, try using a different network with the same machine to understand if the network is the problem.

Looking forward to hearing from you.

Kind regards,
Caroline