Backup Client returned 404 not found

This question is in reference to Atlassian Documentation: Troubleshooting Backup - Client

I am using backup client (3.0.0) to backup the repository in; the initial backup was done initially in March without problem. However, I ran into an error

$ java -jar bitbucket-backup-client.jar 
2016-08-01 11:29:52,489 INFO         Initializing
2016-08-01 11:29:53,988 ERROR        A backup could not be created
com.atlassian.bitbucket.internal.backup.client.BackupException: The Bitbucket version could not be verified; the server returned 404 Not Found. Backup/restore is only supported by Bitbucket 2.7.0 and later.
    at com.atlassian.bitbucket.internal.backup.client.RestBitbucketService.handleVersionQueryFailure(RestBitbucketService.groovy:359) ~[bitbucket-backup-client.jar:3.0.0]
    at com.atlassian.bitbucket.internal.backup.client.RestBitbucketService.getVersion(RestBitbucketService.groovy:188) ~[bitbucket-backup-client.jar:3.0.0]
    ... 9 more frames available in the log file

I checked the backup-config.properities and the bitbucket.baseURL, bitbucket.home are correct; I did not change it since the initial backup in March. The same error shows when running backup client 3.3.0.

Any suggestions ?




3 answers

0 votes
Jeff Thomas Atlassian Team Aug 01, 2016

What is the Base URL that you have configured?

The baseURL is


In my original question, it should be not the I also tried to set the URL to without trailing '/', and got the same response.

0 votes
Jeff Thomas Atlassian Team Aug 01, 2016

The Bitbucket Server Backup Client is only compatible with the self-hosted Bitbucket Server instance (previously known as Stash). More details on the backup client can be found at

This backup client will not work with Bitbucket Cloud (hosted at More information on backups for Bitbucket Cloud can be found at A clone of the repository can serve has a backup of the code (but will not preserve pull requests and comments).

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