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I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Nov 03, 2023

Hi, I have an account that I used to log-in with my username that I can not recover. Can you help me with that?

1 answer

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Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 07, 2023

Hi @cobaltbikes and welcome to the community!

Username login was disabled in Bitbucket Cloud several years ago. Login to the website is only possible with the primary email of a Bitbucket account.

If you remember the account's primary email address, you can request a password reset email via this link:

If you don't remember the email but you remember the username of the account and you have an app password for this account that has at least Account: Read permissions, you can use the following API endpoint to get the email address associated with this user:

Example call:

curl -u Bitbucket_Username:App_Password -X GET -H "Content-Type: application/json"

If there are email aliases in your account they will be returned as well, but the field is_primary will indicate the primary email of the account. Please note that the API call requires an app password for authentication and not the account's password, as we have deprecated the use of account passwords for API.

If you don't have an app password for that account, then I would suggest trying to log in to from browser with any of the email addresses you own, and see if any of them logs you into the correct account. Please note that if you get asked to give a username and create a new account after logging in with a certain email, this means that there is no Bitbucket Cloud account with that email as primary, so you can skip that email from the process.

The Bitbucket Cloud support team cannot share the email addresses of an account if you are reaching out from an email that is not associated with said account.

Kind regards,

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