Always getting "We couldn’t log you in"

[realshade_mk]

I haven't logged into my account for about a year. and now I get the message. I have read that this happens with a deactivated account. Please, reactivate me.

[Patrik S · Accepted solution]

Hello @realshade_mk ,

Your account was in a Dormant state due to a long period with no login. I went ahead and set it to active again, so you should be able to log in just fine as of now.

You can try again and let us know in case you still face any issues.

Thank you, @realshade_mk !

Patrik S

[realshade_mk]

Thanks

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

You will need to ask your administrators to re-activate your account.  We have less access to, and knowledge about, your system than you do.

[Bilal Mughal]

Hi,

Could you eleborate more so i can suggest you proper solution.