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Always getting "We couldn’t log you in"

realshade_mk
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 19, 2023

I haven't logged into my account for about a year. and now I get the message. I have read that this happens with a deactivated account. Please, reactivate me.

3 answers

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0 votes
Answer accepted
Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 21, 2023

Hello @realshade_mk ,

Your account was in a Dormant state due to a long period with no login. I went ahead and set it to active again, so you should be able to log in just fine as of now.

You can try again and let us know in case you still face any issues.

Thank you, @realshade_mk !

Patrik S

realshade_mk
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 21, 2023

Thanks

Like Patrik S likes this
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Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 20, 2023

Welcome to the Atlassian Community!

You will need to ask your administrators to re-activate your account.  We have less access to, and knowledge about, your system than you do.

0 votes
Bilal Mughal December 20, 2023

Hi,

Could you eleborate more so i can suggest you proper solution.

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