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Account locked out

Magictallguy October 22, 2016

Hey. I recently lost access to everything when my phone was stolen (it had my 2FA app on it). Since then, the recovery codes I saved to the laptop I was using have been lost (due to becoming homeless and not having a system on which I can backup. The SSH key assigned to my account is now invalid too.

Long story short, I'm completely locked out of my Bitbucket account and I appear to have no way of retrieving access.

I don't want to start again. A lot of my code is hosted on a private repo (ironically enough, so I'd always have a backup).

Is there anything I can do to regain control of my account? I can provide photo ID if necessary

1 answer

1 vote
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 23, 2016

You'll need to take this up with support at https://support.atlassian.com

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