Account locked out

Hey. I recently lost access to everything when my phone was stolen (it had my 2FA app on it). Since then, the recovery codes I saved to the laptop I was using have been lost (due to becoming homeless and not having a system on which I can backup. The SSH key assigned to my account is now invalid too.

Long story short, I'm completely locked out of my Bitbucket account and I appear to have no way of retrieving access.

I don't want to start again. A lot of my code is hosted on a private repo (ironically enough, so I'd always have a backup).

Is there anything I can do to regain control of my account? I can provide photo ID if necessary

1 answer

1 vote

You'll need to take this up with support at https://support.atlassian.com

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 06, 2018 in Bitbucket

Upgrade Best Practices

Hello! My name is Mark Askew and I am a Premier Support Engineer for products Bitbucket Server/Data Center, Fisheye & Crucible. Today, I want to bring the discussion that Jennifer, Matt, and ...

215 views 3 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you