Account locked out

Hey. I recently lost access to everything when my phone was stolen (it had my 2FA app on it). Since then, the recovery codes I saved to the laptop I was using have been lost (due to becoming homeless and not having a system on which I can backup. The SSH key assigned to my account is now invalid too.

Long story short, I'm completely locked out of my Bitbucket account and I appear to have no way of retrieving access.

I don't want to start again. A lot of my code is hosted on a private repo (ironically enough, so I'd always have a backup).

Is there anything I can do to regain control of my account? I can provide photo ID if necessary

1 answer

1 vote

You'll need to take this up with support at https://support.atlassian.com

Suggest an answer

Log in or Join to answer
Community showcase
Piotr Plewa
Published Dec 27, 2017 in Bitbucket

Recipe: Deploying AWS Lambda functions with Bitbucket Pipelines

Bitbucket Pipelines helps me manage and automate a number of serverless deployments to AWS Lambda and this is how I do it. I'm building Node.js Lambda functions using node-lambda&nbsp...

705 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot