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Forgot recovery key and cant use phone

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Deleted user Aug 07, 2019

Hi 

I entered in bitbucket login typed username and password. But i got new phone which i installed google authenticator for first time. In the old phone i have this barcode scanned and authenticated now i dont have it. I lost my recovery key. Please suggest me how to enter in to the bicbucket now i am unable to login in the bitbucket

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Daniil Penkin
Daniil Penkin Atlassian Team Aug 20, 2019

Hello @[deleted],

You can use the recovery codes Bitbucket gave you when you set up 2FA. Alternatively, if you still have your SSH key configured with Bitbucket, you can retrieve recovery codes.

Hope this helps.

Cheers,
Daniil

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