Because window runner is still in EAP at the moment, we only enabled it for workspaces you fill in in the survey. If you try it with a new workspace other what you fill in in the survey, then you won't be able to see the windows option when you create runner.
Can you please send me the workspace url via email(firstname.lastname@example.org), I will enable them accordingly.
My issue was caused by dual accounts: my colleague requested the EAP to another Atlassian account, but after he contacted support and clarified the issue, the EAP was enabled on bitbucket.org/radiuzdev, and now I'm able to add self-hosted windows runners.
Try using a different browser.
I am having the same issue when using MS Edge but switched to Chrome and the issue is resolved. I would prefer to use Edge but will be using Chrome to create runners. Everything else appears to be operation in Edge.
I believe it has to do with my strict browser setting implemented on Edge. If I turn on Allow Cookies and Thirdparty Cookies here it seems to fix the issue: https://bitbucket.org:443
Hope this helps.
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