We've outgrown the number of Bamboo builds permitted on our current license. After failing to see how I could upgrade via the admin console and searching FAQ points to the need to the need to raise a service ticket. Can you please upgrade. Cheers, Brett

3 answers

1 vote

Go to your my.Atlassian account which you used to buy Cloud Bamboo and add more users to the service in there.  You don't need to contact support for that unless it's not working for some reason.

0 votes

Atlassian Answers is not right place for such requests. Please do it at support.atlassian.com

Hi Nic,

My questions was not regarding adding new users. We've reached the "Up to 10 jobs" limit, and we're wishing to upgrade our Bamboo license without interruption to the existing jobs that we've already configured. Can this be done? 

Actually I'm surprised that you do not have a one-click upgrade sales process when a user has or is reaching their limit. May be a suggestion for the internal sales and dev team to think about. It would be interesting to see the behaviour of your customers whom reach the limit e.g. time to convert (if they do) and loss revenue opportunity.

Cheers, Brett

Brett, You need to raise a support ticket to add more agents above your license limit.   There is no other way currently. (having just gone through this myself)

Thank you Luke for the direction and confidence to continue.

I finally registered a support request after going through the Atlassian UI round-about and stumbling across the "Create Issue" in quick links on the systems dashboard.

Tip for others who read from left to right, pay no attention to the introduction specifically "If you have a production problem, question etc, please raise a private support issue on support.atlassian.com" as this send you on the roundabout ride.

Cheers, Brett

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Statuspage

Introducing Statuspage Getting Started guides! First up: What is Statuspage?

Over the next several weeks we'll be sharing some of our Getting Started guides here in the community. Throughout this series of posts, we'd love to hear from customers and non-customers ab...

31 views 2 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you