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Unable to log into Bamboo Dashboard with LDAP users

I have configured LDAP and see the users I expect to see from that directory in user management; however, when I try to log in as one of those users it responds that the password is incorrect.

I see the following errors in atlassian-bamboo.log

  • could not be authenticated with the given password
  • tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.

I followed the directions at https://confluence.atlassian.com/bamkb/how-to-set-up-ldap-in-bamboo-729978786.html

I configured caching. https://confluence.atlassian.com/bamboo/configuring-the-caching-of-your-ldap-repository-289277216.html

I have provided Access, Create, Create repository and Admin permissions under Global permissions.

This is a new install of Bamboo 6.4.0 running on Windows Server 2012.

I'm using the same LDAP for Bitbucket and that works without issue.

1 answer

0 votes
Jeyanthan I Atlassian Team Apr 01, 2018

As you say that the users are able to login to other applications and the user is listed in Bamboo and is granted appropriate permission, it is most likely that the user is not added to the appropriate group on LDAP that has rights to authenticate to the Bamboo server.

If you still have issues and if this problem is caused by the cache, a Bamboo restart should fix it.

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