Unable to access bamboo( Unable to compile Soy template at:...)

Hi

For last 15 hrs we are keep getting attached error message.Stopped and started bamboo service but no success. Can someone assist unable to start bamboo_Oct27.PNG

1 answer

0 votes

Hi Manish,

 

This can occur  when the Shared Access Layer (SAL) is not being enabled due to a timeout during startup.

Can you try the solution outlined in the following article:

Unable to compile Soy template in plugin module 

Hi Robert

 

Thanks fro suggesting this solution. After going through with suggested article, I have one clarification. :

 

1. Per the step 3, from suggestion solution URL 

https://confluence.atlassian.com/bamkb/unable-to-compile-soy-template-in-plugin-module-830283556.html

Add the JVM parameter

SETENV.SH

CATALINA_OPTS="-Datlassian.plugins.enable.wait=300 ${CATALINA_OPTS}" 

 

Do I need to add above line in SETENV.SH file anywhere? 

 

2) Per step 4, 

And then, clean the cache by removing the directories below BAMBOO_HOME/caches.
 This will remove cache files only. It will not permanently remove any plugins. These directories will be recreated during the next Bamboo startup

 

can you pls confirm if I need to delete all folders which are listed below bamboo_home(D:\Bamboo\bamboo-home). As this steps asks to delete these folders hence I want to double check. I have attached an screenshot so that you can see and confirm if all folders listed below D:\Bamboo\bamboo-home\caches folder needs to be deleted.

Surprisingly, our scheduled Bamboo builds are getting executed fine but its terrible slow when we try to access Bamboo page from browser( many times it doesn't even open)

Really appreciate your quick response and I believe we are close to fix this one. 

 

Thanks

ManishBamboo_Soy_Template Error_Oct30.png

 Hi Manish,

 

It looks like that article I linked you to needs to be updated.

 

Rather than CATALINA_OPTS, edit the following line to add the -Datlassian.plugins.enable.wait=300

 : ${JVM_SUPPORT_RECOMMENDED_ARGS:=""}

so it looks like this:

 : ${JVM_SUPPORT_RECOMMENDED_ARGS:="-Datlassian.plugins.enable.wait=300"}

 

regarding your second question; 

do NOT delete the folders highlighted in your screenshot.  Navigate into the bamboo-home/caches/ folder.  Then delete the contents within there.

Suggest an answer

Log in or Join to answer
Community showcase
Renan Battaglin
Published May 18, 2017 in Bamboo

FAQ: How to Upgrade Bamboo Server

Bamboo 5.9 will no longer be supported after June 12, 2017. What does this mean? As part of our End of Life policy, Atlassian supports major versions for two years after the first major iteratio...

1,068 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot