I'm sorry to hear that you're not able to access Bamboo. If you have access to the database you can reset the password using the instructions in Restoring passwords to recover admin users. As long as you're sure the admin is an internal user here are the instructions to Replace the Administrator password:
Bamboo does not store passwords in plain text in the database, but uses hashes computed from the original password. You instead cut and a paste a hash, rather than the plain password, over the existing password. Below is the hash for the password
To change the password to
admin for a given username:
Connect to your database. run this SQL on your database: select * from USERS where NAME='admin'
If you are using LDAP integration for user managment (not only authentication) then your admin user will be in a different table. The SQL to run is:
update USERS set PASSWORD = 'x61Ey612Kl2gpFL56FT9weDnpSo4AV8j8+qx2AuTHdRyY036xxzTTrw10Wq3+4qQyB+XURPWx1ONxp3Y3pB37A==' where NAME = 'USER_NAME_FROM_STAGE_ONE'
Statuspage customers logged more than 194 years of collective incidents in 2018. That’s a whopping 87% increase from the 104 years logged in 2017 , and we aren’t even through December yet....
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