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Licence key contains "<"

After upgrading from 5.13 to 6.3 version i get a message

"Bamboo bootstrap failed: Unable to run pre-bootstrap upgrade tasks as your support period has ended. Please contact Atlassian Support at ....".

After getting key from myAtlassian new key contains "<" symbol. 

I've changed old licence.string value to new key and get fillowing error: "Bamboo bootstrap failed: Failed to parse config file: Error on line 26 of document  : Element type "PARTOFBAMBOOKEYAFTER<SYMBOL" must be followed by either attribute specifications, ">" or "/>".

1 answer

1 accepted

1 vote
Answer accepted
Elias Zeidan Atlassian Team Jan 04, 2018

Hi Vitaliy,

Thank you for reaching out to the Atlassian Community today!

That error is indeed unexpected when adding a new license key. I'd like to verify the key for your account. Could you please confirm the email that you use to log in to myAtlassian?

In addition, could you please confirm whether the "license.string" line in your bamboo.cfg.xml file looks like the following:

<property name="license.string">The license key here</property>

We may need to see the bamboo.cfg.xml file. If that is the case, I'll create a ticket in our support system on your behalf and send the link here for you to upload it.

Thanks in advance! Please let me know if you have any questions.


Bamboo Support | Atlassian

Hi Elias!

In addition, could you please confirm whether the "license.string" line in your bamboo.cfg.xml file looks like the following:

yes. it looks like you display

Could you please confirm the email that you use to log in to myAtlassian?

Unfortunately i can't specify email here, but if you get more securable place i will get it. And can i specify SEN instead of email or this information is more private as email?

Elias Zeidan Atlassian Team Jan 04, 2018

Hi Vitaly!

Thanks for your reply. Thanks for confirming that.

Yes, of course, please feel free to send the SEN over. I can use that to look up the key on our side.



Hi Elias!


Hi Vitaly!

Thanks for sending the SEN. I can see the character there indeed. Can you please try encoding the "<" in the license string?

In this case, please replace "<" with "&lt;".

I was able to see this replacement by adding a license key with "<" into my own instance. Please let me know if you run into any issues with this.



In this case, please replace "<" with "&lt;".

Done, but i'm getting error now : com.atlassian.extras.decoder.api.LicenseDecoderNotFoundException: Could not find any valid decoders in [com.atlassian.extras.decoder.v2.Version2LicenseDecoder@XXXXb0ee, com.atlassian.extras.decoder.v1.Version1LicenseDecoder@38a0XXXX] for license string

should i just copy all license key in 1 line and paste into config in appropriate tag?

Elias Zeidan Atlassian Team Jan 04, 2018

Hi Vitaly!

Thanks for your comment. After looking at the error you sent, it looks like this error can be caused by a few different things.

Could you please review this article to make sure that your license is correctly inserted, or (if needed) follow the workaround to make sure it's read properly:



Hi Elias! There is no any blank symbols in the begging and end of the key

but i.m confused about key format. it copies with few lines, i split it into 1 and paste in config. Does i missed smth?

Could you send email with key to primary technical contact email?

Elias Zeidan Atlassian Team Jan 04, 2018

Hi Vitaly!

I'm so sorry for missing your last messages.

I was able to reproduce the error that you found.

Please make sure that when you make the license into one line, that all of the newline characters become spaces.

For example, if you copy this from myAtlassian:


Please make sure it is pasted into the config file as:


And not this, which will cause the error:




Hi Elias!

Thanks for help. It seems license  validations works for me now, but there is some problem with upgrading :

"Could not load bootstrap from environment: java.lang.NullPointerException".

I find some help for this at

After editing bamboo.cfg.xml Bamboo won't start up

but i don't change any values and my log contains another stacks:

2018-01-05 15:55:36,633 FATAL [localhost-startStop-1] [BootstrapLoaderListener] An error was encountered while bootstrapping Bamboo (see below):
    at com.atlassian.bamboo.spring.StrutsContainer.lambda$static$0(
    at io.atlassian.fugue.Suppliers$MemoizingSupplier.get(
    at com.atlassian.struts.DefaultTextProvider.getTextProvider(
    at com.atlassian.struts.DefaultTextProvider.getText(
    at com.atlassian.bamboo.setup.DefaultBootstrapManager.runValidationTasks(
    at com.atlassian.bamboo.setup.DefaultBootstrapManager.performPersistenceUpgrade(
    at com.atlassian.config.bootstrap.DefaultAtlassianBootstrapManager.init(
    at com.atlassian.bamboo.setup.BootstrapLoaderListener.contextInitialized(
    at org.apache.catalina.core.StandardContext.listenerStart(
    at org.apache.catalina.core.StandardContext.startInternal(
    at org.apache.catalina.util.LifecycleBase.start(
    at org.apache.catalina.core.ContainerBase$
    at org.apache.catalina.core.ContainerBase$
    at java.util.concurrent.ThreadPoolExecutor.runWorker(
    at java.util.concurrent.ThreadPoolExecutor$


is this issue fixed in available for downloading version or it will be in the next release?

Hi Vitaly!

For this issue – BAM-19588 – please try upgrading to version 6.2.8 first, and then 6.3.0. Version 6.2.8 can be downloaded from the download archives.


Hi Elias!

Thanks for help. Upgrade was made and all works fine

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