Intermittent JIRA to BAMBOO Build Trigger Issue with User Authentication

[Devendar Gangapuram]

Hi Team,

We have set up JIRA(8.20.12) and BAMBOO ( 8.0 version) integrated and triggering Bamboo build absolutely fine. But intermittently JIRA not triggering BAMBOO build if "BAMBOO" not logged in in Browser. 

I mean, we have successfully set up the integration between JIRA and BAMBOO, allowing us to trigger Bamboo builds from JIRA. However, we've noticed an intermittent issue where JIRA fails to trigger a BAMBOO build when the "BAMBOO" user is not logged in on the browser. This results in a user authentication 401 error, even though the user exists and has the necessary permissions.

Error message, we got is: aused by: java.io.IOException: Server returned HTTP response code: 401 for URL) error where user is already exists and has required permissions.

Please team, help on the issue to address more effectively and how to resolve this issue.

Note:  We are using JIRA(8.20.12) and BAMBOO ( 8.0 version) of server type instances. 

Thanks,

Dev G

[Devendar Gangapuram]

Hi Team,

Please help on this issue. thank you.

Thank you,

Dev G