The documentation does not explicitly state if all agents count against the agent license count, or if only ONLINE agents count.
The product "Virtual Agents for Bamboo" seems to imply that offline agents do not use licenses.
Can an unlimited number of remote agents be created? If so, when a remote agent attempts to start, and there are already MAX_LICENSES agents ONLINE, what happens?
Thank you for your question.
Lets consider you have a license of 3 remote agents.
You are able to install the following agents:
In order to install the agent04, it will be required to bring down a remote agent (agent01, agent02 or agent03) as your license only allows you to have 3 remote agents.
If you find this answer useful, I would kindly ask you to accept it so the same will be visible to others who might be facing the same issue you have inquired.
Thank you for your understanding.
Rafael P. Sperafico
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