Bamboo remote agent hangs when trying to register with server

[David Le]

I had a bamboo remote agent hanging when trying to register with bamboo server.

I already tried Atlassian trouble shoot/debug/install, etc... with no luck. I also disabled the firewall on both bamboo agent, and server machines. I also ping from and to both machines.

However, the agent is still hanging with the (error) "Broker URI... is invalid.

Any suggestion would be much appreciated !

- startup command:

$ java -jar atlassian-bamboo-agent-installer-5.4.1.jar http://my_host_name:8085/agentServer/

- the last line of output (error):

INFO | jvm 1 | 2014/03/13 16:56:29 | 2014-03-13 15:56:29,135 WARN [Thread-1] [BambooActiveMQConnectionFactory] Broker URI: tcp://my_host_name:54663?wireFormat.maxInactivityDuration=300000 is invalid: java.net.UnknownHostException: my_host_name

Please note that I replaced my real host name with "my_host_name" in this post.

[Daniel Wester · Accepted solution]

So a couple of things to try:

1. Telnet to :8085 on 21bamboo.zebra.lan from z21srlmwnode01.zebra.lan and see if you get the typical http responses.

2. From 21bamboo.zebra.lan see if you can do #1 to 21bamboo.zebra.lan .

3. Repeat from #1 and #2 for 54663. That will help to check the firewall or routers etc.

4. Have you tried to install a remote agent on z21srlwnode01.zebra.lan (I'm assuming that's where you have the bamboo webapp running) and see if that's running.

Are you seeing anything on the agent page?

[David Le]

Thank you, Daniel

My administrator said he already opened the firewall on both machines. On the remote agent machine I had the download jar file, and already executed "java -jar ...", and there was an exception java.net.UnknownHostException, and it just hung there.

[David Le]

After enabling debug (https://confluence.atlassian.com/display/BAMKB/Troubleshooting+Remote+Agents)

and after restart both server and remote agent, I had this error: "Read timed out"

INFO | jvm 1 | 2014/03/13 18:04:55 | 2014-03-13 17:04:55,613 INFO [WrapperSimpleAppMain] [AgentContext] Requesting fingerprint, url: http://21bamboo.zebra.lan:8085/agentServer/GetFingerprint.action?hostName=z21srlmwnode01.zebra.lan&version=3&agentUuid=49052225-7f43-4f35-8129-d24054270acc

INFO | jvm 1 | 2014/03/13 18:05:25 | 2014-03-13 17:05:25,703 INFO [WrapperSimpleAppMain] [HttpMethodDirector] I/O exception (java.net.SocketTimeoutException) caught when processing request: Read timed out

My admistrator said both machines do not have issues with neither firewall (already open for http and tcp) nor network throughput.