Bamboo 4.4.5 not able to login after Jira migration

[Christina C_]

We are migrating in a new Bamboo server , but there are still builds in use in the old one that are in use , and need to be moved .  Recently we migrate our Jira server in a new server , and we can't now login in old Bamboo . The new Jira server is utilise a new Basic URL ( that's why the link broken ) . In BitBucket , and new Bamboo server , we just connected in recovery mode and changed the link to Jira user directory .  But the 4.45 Bamboo doesn't have this option . We follow the instructions to reset the local admin ( ID=1 ) password , and then we got the message that "You are not a known user of this Bamboo server" , probably as its only use the Jira directory . ( The original error says You have entered an invalid username and password. Please try again , and you can see the unknown user if you try to reset the password .

We even start up the old Jira server , with the last db before the migration ( that also migrated in a new server ) . Using a host file in the old Bamboo server , we try the login again . Again the same issue : You are not a known user of this Bamboo server . 

Seriously we still need the old Bamboo server for building and mostly - to correct export the builds to the new one . 

How we can login to it , to change the User directory ? 

[Joshua Sneed Contegix]

Hi Christina,
It sounds like you need to Recover the admin account and change the user directory configuration. Cheers!

[Christina C_]

Hi Joshua , thanks for the fast reply . I have already done this . After i reset i was able to login the original admin account , but it says Access Denied ( Insufficient permissions ) , and nothing to be done , as Site Homepage just reloads this one . And : There are no administrators for this Bamboo installation. 

Unfortunate its a really old installation , without any additional info from the previous admin .

[Joshua Sneed Contegix]

Hi Christina,

The lack of administrators in your Bamboo is a problem. You will likely need to add an existing user to the admin group through database edits. I do not know the SQL statements needed for this unfortunately. Cheers!