Forgot password mail issue

[Arvind Kumar]

Hi Team,

I don't get forgot password mail. Please suggest how to change?

My user email : kanika.jain@faircent.com

Its urgent.

Thanks

Arvind Kumar

[Niklas Becker]

Hi @Arvind_Kumar

Welcome to the Atlassian Community.

Bamboo is a server application and you need to contact an administrator in your organization to get help with your account.

We can't do much, sorry. :(

Cheers
Niklas

[Arvind Kumar]

Please share the administrator step to change password. 

[Niklas Becker]

Are you the administrator @Arvind_Kumar of your bamboo?

In this case you need to follow this guide (bamboo 6.5 and lower): Restoring passwords to recover admin users

[Sevecen Unal]

What about cloud application? Is there any solution for this environment?

[Jeyanthan I]

Hi @Sevecen Unal , I assume you are referring to bitbucket.org and you have already tried resetting using the link below:

https://bitbucket.org/account/password/reset/

In case, you made the reset and did not receive the email. Please check your spambox. If you have no luck, feel free to contact Support.

Cheers,
Jey

[Jeyanthan I]

If you are an administrator and you are using Bamboo 6.6 and above, you might want to follow this link to recover your admin credentials.

You would basically need to add the "-Datlassian.recovery.password=yourtemporarypassword"  value to the JVM_SUPPORT_RECOMMENDED_ARGS property in <Bamboo_installation_directory>/bin/setenv.sh and restart Bamboo.

You can then Log in to Bamboo using the recovery_admin username and the temporary password you have given above and alter your credentials of your original admin account.

Cheers,
Jey