When a cloned issue has status updated, update status of original issue

[Donna Tang]

Hello,

I have written a few Jira automation rules but have not been able to figure out a solution to what we need for our workflow.

Background: (Jira admin access on the project only, not global admin access)

1. We have all incoming requests created as an issue on a main project board
2. From there the issue would remain on the board and transition through your typical statuses (To Do, In Progress, On Hold, Done/Cancelled).
3. I currently have automation setup so that when the original issue is triggered to status of "Assigned to Tech Team", the issue then cloned to the relevant project board based on the label. (IE: PDA goes to PDA project board, RPA goes to RPA project board, etc. etc.)

What I want to happen:

• when cloned issue's status is transitioned, trigger status update on the original issue/story. (IE: so this would mean when the tech team completes their work, it would update the original request. Please note, that it is also possible that multiple tech teams need to be assigned)

Would appreciate any assistance!

Thank you.

[Ravi Sagar _Sparxsys_ · Accepted solution]

Hi @Donna Tang 

As long as there is a link between those issues then you can perform such actions. Issue clone adds the link for you.

For transition linked issue create a rule like this.

I hope it helps.

Ravi

[Bill Sheboy]

Hi @Donna Tang 

Adding to what @Ravi Sagar _Sparxsys_ suggests, you note the original and cloned issues are in different projects.  Is that correct?

If so, you will need a global/multi-project rule as a project-scope rule cannot update issues in another project using automation actions.  And depending upon your Jira license level, there are limitations on the number of global/multi-project rule executions per month.  Please look here for more information: https://www.atlassian.com/software/jira/pricing

Best regards,
Bill

[Donna Tang]

Thanks @Ravi Sagar _Sparxsys_ @Bill Sheboy 

Apologies for the late response.

I'm aware of the need for global admin access to be able to make it work and the costs.

Is there any way around this somehow since I'm admin for all the boards that I need to apply automation to?

Regards,

Donna

[Bill Sheboy]

Hi, Donna.  My understanding is there are currently only two ways to change multiple projects' issues from a Jira automation rule:

• Easy and license limits: use a global-scope rule
• Difficult and fewer limits: call the REST API from a project-scope rule to change what you need in other projects

[Donna Tang]

Thanks Bill.

Looks like the API route it is.

Appreciate the quick responses. Have a great day!

Regards,

Donna

[Bill Sheboy]

Donna, here is an article on calling the REST API from an automation rule.  I hope it helps if you try that route:

https://community.atlassian.com/t5/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828

Best regards,
Bill

[Julia Schierle]

Hi all,

one question regarding this rule.

Do I get it right, that I have to have it running in both projects where I have the clones?

Thanks and best regards

Julia