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I have written a few Jira automation rules but have not been able to figure out a solution to what we need for our workflow.
Background: (Jira admin access on the project only, not global admin access)
What I want to happen:
Would appreciate any assistance!
Hi @Donna Tang
Adding to what @Ravi Sagar _Sparxsys_ suggests, you note the original and cloned issues are in different projects. Is that correct?
If so, you will need a global/multi-project rule as a project-scope rule cannot update issues in another project using automation actions. And depending upon your Jira license level, there are limitations on the number of global/multi-project rule executions per month. Please look here for more information: https://www.atlassian.com/software/jira/pricing
Hi, Donna. My understanding is there are currently only two ways to change multiple projects' issues from a Jira automation rule:
Donna, here is an article on calling the REST API from an automation rule. I hope it helps if you try that route: