Spacing in Issue Description

Nikhil Sanampudi July 26, 2023

I am using Automation feature to send an email to users when an issue is transitioned. So initially in the body I used smart key value called {issue.description} to include description of the card. So the output I have seen is h1 summary , h2 title.... so all the headers were in the content which I don't want. 

So to overcome this I have used {issue.description.html} now the headers problem was solved but a new problem arised. Content in the email have too much spacing which is not presentable.

So please look into this and let me know if there is any better solution.

1 answer

1 accepted

6 votes
Answer accepted
Taha El Majidi
Contributor
July 26, 2023

Hi @Nikhil Sanampudi ,

Can you check in your send email action, in more options, if the option "Convert line breaks to HTML line breaks" is unchecked ?

Make sure this option is unchecked.

Have a good day,

Taha

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