I am using Automation feature to send an email to users when an issue is transitioned. So initially in the body I used smart key value called {issue.description} to include description of the card. So the output I have seen is h1 summary , h2 title.... so all the headers were in the content which I don't want.
So to overcome this I have used {issue.description.html} now the headers problem was solved but a new problem arised. Content in the email have too much spacing which is not presentable.
So please look into this and let me know if there is any better solution.
Hi @Nikhil Sanampudi ,
Can you check in your send email action, in more options, if the option "Convert line breaks to HTML line breaks" is unchecked ?
Make sure this option is unchecked.
Have a good day,
Taha
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