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Schedule email 1 week after transitioning to

Marc O_Nions September 11, 2023

I would like a group to receive an email 1 week after an issue transitions to a particular state.

So far I have managed to set this up but without the 1 week delay.

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Arkadiusz Inglot
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September 11, 2023

Hello, let me give you some hints:

  1. Automation rule A or workflow post function to edit a field value.
    1. Issue transition trigger TO status.
    2. Set proper timestamp (today+7d) to non editable custom field.
  2. Automation B
    1. Scheduled run every day at 8am (or other time)
    2. If custom field value (with timestamp value) = today run the sending email mechanism.
    3. Clear the custom field value or leave it as it is (futher days will not be equal to custom field value anyway)
Marc O_Nions September 11, 2023

Thank you.

I did the following and it worked:

When Issue transitioned to (my status)

If: Issue Matches JQL:

project = (my project) AND status = "my status" AND status CHANGED TO "Despatched" BEFORE -7d

Then: Send email

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