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I want to create an automation based on Issue type.

Adem Kaya September 7, 2023

Greetings atlassian community.
I want to create an automation based on Issue type. For example, when a new issue is opened, the description field will automatically display the articles that I have determined. I can do this, but I want different messages to appear depending on the task issue type. If it is a bug record, the description should be different for those with this issue type. If it is a development task, different articles should appear. Currently, texts appear only when the issue is created, I cannot print differently in a specific task.


2 answers

1 accepted

4 votes
Answer accepted
Holger Rösch September 8, 2023

Hi Adem,

you can do this using a IF/THEN Condition after the trigger:


there you can check for the specific issue type


In the end you should have a rule like thisimage.png

Hope this helps.



Adem Kaya September 8, 2023

This answer worked for me. Thanks 

2 votes
Sebastian Krzewiński
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September 7, 2023

Hi @Adem Kaya 


In trigger (WHEN) you cannot add condition). After WHEN please add branch and condition in each branch where you will limit to issue types that you need.



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